Refund policy
RETURN / EXCHANGE POLICY
All our products are handcrafted by traditional craft persons and artisans, resulting in each product being unique.
An irregular weave or a stitch should not be taken as a defect, as handcrafted products will not show consistent uniformity like a machine-made product.
All our orders are final sale — no returns/refunds. Our pieces are made with care, by local artisans and in small batches. We only accept returns in cases of damaged items or wrong items being delivered. Since everything is handmade, we hope you understand that other reasons for return aren't applicable.
ORDER CANCELLATION
Orders can be cancelled only before they are dispatched. Once an order has been handed over to our courier partner, it cannot be cancelled or recalled, as the shipment is already in transit.
To request a cancellation, please email shop@kynara.in with your order number as early as possible. Orders are typically dispatched within 2–4 business days of being placed.
UNDELIVERED / REFUSED ORDERS
If a parcel cannot be delivered — because the recipient is unavailable, refuses delivery, provides an incorrect or incomplete address, or is unreachable — our courier partner will make up to three delivery attempts before the shipment is returned to us.
In such cases, a refund will be processed only after the parcel has been received back at our facility and passed a quality check. This may take 10–15 business days from the date the return is initiated by the courier.
Forward shipping charges and return-to-origin (RTO) charges will be deducted from the refund amount, as these are costs already incurred by us.
For Cash on Delivery orders that are refused or remain undelivered, we reserve the right to decline future COD orders from the same customer or address.
EXCHANGES
Exchanges are offered only in cases where a damaged item or an incorrect item has been delivered. Product dimensions are clearly listed on every product page, so we request you to check these carefully before placing your order.
Where an exchange is approved, kindly email us at shop@kynara.in with your order number and complete contact details. Once our team acknowledges your request, please send the product back to us with complete packaging yourself — we do not have a reverse pickup facility as of now.
In cases where the item delivered was damaged or incorrect, we will reimburse the reverse shipping cost. For any other approved exchange, reverse shipping is at the customer's expense.
DAMAGED OR INCORRECT ITEMS
In case the delivered item(s) is found damaged/missing or has any manufacturing defect, please email us within 24 hours of delivery with an unboxing video and clear pictures so that our team can understand what went wrong.
The item(s) should not be washed, altered or damaged, and must be returned in a saleable condition with MRP tags intact. Exchanges are subject to quality check.
The product can be returned/exchanged only once.
REFUND PROCESSING
Where a refund is applicable, it will be processed to the original payment method within 7–10 business days of approval. For Cash on Delivery orders, refunds will be issued via bank transfer to details shared by the customer.
FOR A HASSLE-FREE AND QUICK EXCHANGE
- Please mention your order number in the subject line to help us quickly process your exchange.
- Please ensure that all reversed item(s) are packed securely and safely to prevent any loss or damage during transit.
- If the package is lost in transit during self-shipping, no refund will be applicable.
We're a growing business and working with a small team currently. Your support keeps us motivated to craft each item with utmost love and care.